Job Description
SUMMARY:
The Business Office Manager will be responsible for leading, directing, and supervising the overall
business office operation of the center in accordance with state, federal, and company guidelines so as
to maintain accurate and timely financial records in achieving the center’s business objectives.
Responsible for private billing, accounts receivable, and collection activities for the center. Including
achieving cash collection, AR goals and census maintenance. Position will perform and supervise the
accounting functions for accounts receivable and resident trust fund as assigned. The Business Office
Manager will also support the company’s mission, vision, core values, and provide excellent customer
service to associates, residents, visitors, and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversees private billing, accounts receivable, and collection activities in the center.
Organizes, evaluates, and monitors business office operations and assigned personnel in
accordance with established standards of practice.
Ensures integrity and confidentiality of all resident financial data.
Oversees month end close activities related to ancillaries and submission of all private billing
statements. Ensures that all center standards of practice relating to private billing are adhered to.
Ensures that billing set up is accurate and cash expectations are met.
Interacts with patients/families to define billing requirements and ensures prompt payment.
Oversees all census activities including daily, weekly and monthly balancing with admission
departments.
Produces reports for analysis purposes as needed.
Resident trust fund management and resident petty cash reconciliation.
Verifying all patients have a viable payer source for the duration of their stay.
Working closely with Medicaid Liaison to collect patient information for Medicaid applications
Works with residents, families, guarantors, and third-party payers regarding billing questions, payment arrangements, and account resolution.
Request and manage Medicaid authorizations as needed
Attend all facility required meetings
Keeping clear communication with Administrators and Corporate staff
Transmitting bank deposits, facility and resident petty cash, and visiting banks, Social Security
Offices or other financial institutions.
Maintain records and notes of all collection attempts
Qualifications:
Minimum two (2) years of college in a related field or minimum five (5) years of related
administrative experience in lieu of education. Previous long term care experience.
Knowledge of Medicare, Medicaid, and other third-party payers.
Must be capable of maintaining regular attendance as required.
Must be able to work weekend and after hours as needed.
Advanced computer knowledge and experience relative to accounts receivable
PHYSICAL DEMANDS AND ENVIRONMENT:
• Frequent sitting, standing, walking, bending, reaching, lifting, grasping, pushing, and pulling
during work activities.
• Ability to operate office equipment, computers, calculators, copiers, and related business machines.
• Ability to communicate effectively verbally and in writing.
• May be subject to interruptions, multiple priorities, and stressful situations.
• May be required to work beyond normal business hours, weekends, or during emergency disaster situations.
• May be exposed to infectious diseases, odors, bodily fluids, and other conditions common in healthcare environments.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
OTHER REQUIREMENTS:
Understand, comply with, and promote rules regarding resident’s rights.
Maintain an orderly, confidential, and safe work environment; in addition, to HIPPA
guidelines.
Practice universal precautions at all times.
Adhere to all company and departmental policies and procedures.
Perform other duties as assigned.
Proficient with Microsoft Office
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